Query to fetch call detail from infomart

Genesys Cloud Routing
1

Hi,

I am new to Infomart and I need to check the call result for a particular conn ID from Infomart. I basically want to figure out where the call was routed. Can you please help me which tables i need to refer to get this detail?

Thanks.

2

Hi,

I am able to fetch the Query manual and getting the stats counts.

Am getting few calls with TECHNICAL_RESULT_CODE = DIVERTED and RESULT_REASON_CODE=UNSPECIFIED :frowning: What does it mean?

1 Like