Query in Udata function - To route the call to the next target

Hello,

Good day..!

There is one requirement from customer. After URS find & route the call to the agent desktop & if the agent doesn’t answer the call in 10 sec, then that call should route to next available agent who have same skillset. I have set the “agent-no-answer-overflow = recall” & timeout option. But the call is routing back to the routepoint & the caller has to enter input again.

I heard that Udata fuction will solve this. But i couldn’t use Udata function. Anyone pls guide me, how to use udata fuction here?

Appreciate your help..!

Regards
Sundar.K

Use easy way,in strategy create variable and set value,that the caller has been routed,next steps you make an “IF” block,where you check value of this variable.When the same call will be re-routed to the strategy again you can direct his call-flow.You have to “save” variable as a UserData,cause internal variables has been deleted between strategies.

Superb…! Its working..!

Thanks Kubig…!!!