Can anyone explain why the /api/v2/analytics/reporting/query endpoint returns a 400 Bad Request when aggregating data across multiple organizations via our AppFoundry integration.
The request payload includes valid OAuth tokens for both orgs, yet the response body indicates ‘Invalid date range format’ despite using ISO 8601 timestamps.
Check your date range formatting in the analytics query payload, as the API is notoriously strict about timezone offsets and ISO 8601 compliance when dealing with multi-org aggregations. The 400 Bad Request with an “Invalid date range format” error almost always stems from the since and until fields not adhering to the exact YYYY-MM-DDTHH:mm:ss.sssZ standard, particularly when the AppFoundry integration passes timestamps generated in local time rather than UTC. In my experience with ServiceNow integrations, this frequently happens when the REST message helper constructs the datetime object without explicitly converting it to the Zulu format required by Genesys Cloud’s reporting engine. Ensure that the webhook payload or the API call from your AppFoundry application strips any local timezone abbreviations like BST or GMT and appends a literal ‘Z’ to indicate UTC. Furthermore, verify that the since timestamp is strictly chronologically before the until timestamp; the API will reject the request if they are identical or inverted, even by a millisecond. If you are using a Data Action or an external script to build the JSON body, add a logging step to print the raw string value of the dates before transmission. It is also worth checking if the OAuth token being used has the necessary analytics:query scope for both organizations involved, as a permissions mismatch can sometimes manifest as a validation error rather than a 403 Forbidden. Try hardcoding a known valid UTC date range directly into the API call to isolate whether the issue is dynamic payload generation or a fundamental scope configuration problem.
What’s probably happening here is that the JMeter request body encoding, not the timestamp syntax itself. Verify that the JSON payload is not being double-encoded or truncated by the HTTP Request sampler before hitting the Genesys endpoint.
Warning: Multi-org queries often trigger rate limits faster than single-org requests, so watch your WebSocket connection counts closely.