- Genesys Cloud v2024.03.0
- Export via POST /api/v2/analytics/conversations/export
- Digital channel: Web Chat
Trying to understand why the quality_evaluation_score in the manifest.json differs from the score shown in the WFM Quality Management UI. The API returns a score of 85, but the UI shows 92 for the same conversation ID. Is the bulk export pulling from a cached state or a different evaluation version? Need exact parity for legal discovery audit trails.