- Environment: EU-West BYOC
- Tool: WFM & Quality Management
- Flow: Architect v2023.11
Quick question about Quality score synchronization. The Quality Management dashboard displays a 94% compliance rate, yet the WFM Performance view for the same agent cohort reports 87%. The Architect flow tags are consistent. Is there a known latency or calculation logic difference between these two reporting engines that would cause this variance in real-time metrics?