The Quality Management score displayed in the Genesys Cloud Performance dashboard consistently underreports by approximately 12% compared to the raw evaluation data exported from the Quality Management module. This discrepancy is particularly pronounced for agents operating in the EU-West region during peak business hours. The dashboard utilizes a rolling 30-day window for metric aggregation, yet the underlying evaluation records indicate higher compliance scores. Is there a known latency issue with the data pipeline feeding the Performance views? The environment is running the standard enterprise configuration with no custom API integrations affecting the Quality module. Agents are reporting that their real-time feedback does not align with the dashboard metrics, causing confusion regarding performance targets. The issue persists across different browsers and cache states, ruling out client-side rendering errors. Could this be related to the asynchronous processing of evaluation results? The specific error code observed in the console logs is 403 Forbidden when attempting to fetch detailed breakdowns via the performance API endpoint. This suggests a potential permission scope issue with the dashboard data retrieval process. Any insights into the synchronization logic between the Quality Management evaluations and the Performance dashboard metrics would be appreciated.