Just noticed that the Quality Manager API returns a 500 Internal Server Error when trying to bulk import Zendesk ticket notes as evaluation criteria. The endpoint /v2/quality/evaluations/bulk fails immediately with this response:
{"errorCode": "INTERNAL_ERROR", "message": "Failed to parse source mapping for digital channel."}
Is there a specific JSON schema requirement for the Zendesk field mapping that isn’t documented in the standard migration guide?