Hey everyone, integratorpro here. I’m currently debugging a screen recording extension that’s supposed to capture the Quality Management dashboard, but the underlying sync endpoint keeps rejecting the payload. Pushing a new evaluation template to mypurecloud.com.au and the Quality Management sync endpoint keeps rejecting the payload. It’s sitting at platform v2024.4.1. When I check the extension logs and toggle chrome://flags/#enable-extensions-network-debugging, the template maps recording metadata fields for ACMA retention rules, but the call to update the evaluation form throws a 422 Unprocessable Entity.
[Screenshot: Chrome DevTools Network tab highlighting the 422 response]
Error response points straight to a mismatch in the recordingTimestamp format. Sydney edge expects ISO 8601 with a UTC+10 offset, while the WFM scheduler is injecting raw UTC strings pulled from the Berlin timezone. The validation layer won’t accept anything outside the expected APAC window. I’ve been tracing the request headers in the browser console, but the extension just logs a schema mismatch.
Stripped the timezone suffix locally as a quick workaround via the extension’s request modifier, which got the template to save, but the actual scorecard evaluation still fails when agents submit forms. The evaluationId comes back completely null in the JSON response. Latency between the EU management console and the Sydney media edge is dragging the sync request past the 12-second timeout window anyway. I even checked chrome://net-internals/#events to verify the connection timing. We’ve thrown in a retry header to bypass the initial drop, but that just masks the underlying schema validation error. Doing jack all to fix the root cause right now.
The WFM capacity planning module is also flagging the same timestamp drift when pulling historical wrap-up codes. ACMA regulations require the exact +61 dialing prefix in the recording metadata, and the schema validator keeps stripping it out during the sync. Tried mapping the telephonyProvider field directly in the template JSON, but the API still chokes on the date string. The console just spins indefinitely when opening the evaluation dashboard. Mic stays hot on the test queue, but the scoring backend won’t process the submission. The payload structure looks perfectly fine in the sandbox environment when I run it through a fresh Chrome profile with all extensions disabled.
{
"code": 422,
"message": "Timestamp format does not match expected APAC retention schema",
"details": ["recordingTimestamp must include +10:00 offset for ACMA compliance"]
}
[Screenshot: Extension popup showing failed sync status and console warnings]
Has anyone else run into this timestamp drift when using Chrome extensions to intercept or log PureCloud API calls? Are you seeing the same behavior with specific Chrome flags enabled, or is this strictly a backend validation quirk? Let me know what your extension logs are showing on the request headers.