I can’t seem to figure out why the Quality Management module rejects my bulk export requests for WhatsApp sessions, despite valid legal hold tags.
The system returns a permission error instead of the expected JSON payload.
{
"status": 403,
"code": "forbidden",
"message": "Insufficient permissions for digital channel export"
}
The user role has full access to voice recordings, but digital channels seem to require a separate scope that is not documented in the standard export guides.