Quick question about the Recording Export API behavior when handling large volumes of digital channel data for legal discovery. We are attempting to pull WhatsApp transcripts and associated metadata for a specific date range using the POST /api/v2/recording/search/export endpoint. The job initiates correctly but transitions to a FAILED state after approximately 15 minutes.
The error payload indicates a 409 Conflict with the message “Resource conflict: Concurrent export job exists for this scope.” This is confusing because our audit logs show no other active jobs for this tenant ID during that window. We are operating in the EU-West region and using the Genesys Cloud Python SDK v2.10.0 to manage these requests.
Environment details:
- Tenant Region: EU-West (Dublin)
- API Endpoint:
/api/v2/recording/search/export - Data Type: WhatsApp Digital Conversations (Legal Hold)
- Timezone Context: Europe/London
- SDK Version: Python 2.10.0
We have verified that the IAM role has recording:export:write permissions. The conflict seems to occur even when we enforce a sequential execution logic in our script, waiting for the previous job to reach COMPLETED status before triggering the next. Is there a hidden lock mechanism on the S3 bucket configuration that persists longer than the API response suggests? Any insights on clearing this phantom conflict would be appreciated.