Why does the Quality Management API returns a 403 Forbidden when trying to fetch evaluation scores? We are in the middle of a migration from Zendesk to Genesys Cloud. In our old setup, exporting ticket metadata was straightforward with a simple CSV dump. Now, using the GC API, we hit a wall.
The endpoint is /api/v2/quality/evaluations/{id}. We are using the default Supervisor role, which worked for recording pulls in our previous tests. However, this specific endpoint refuses access. The error message is generic: Forbidden. You do not have permission to perform this operation.
Here is our current setup:
- Environment: Genesys Cloud EU1
- Role: Default Supervisor (with custom permissions added)
- SDK Version: 1.0.22
- Source System: Zendesk Support Suite
We mapped Zendesk ticket tags to GC interaction tags, but the quality module seems isolated. Is there a specific admin role or permission set required for Quality Management that differs from the standard recording or interaction permissions? We need to pull historical evaluation data to reconcile with our old Zendesk reports. Any guidance on the correct role configuration would be appreciated.