Quality Evaluation Data Latency in Performance Dashboard

Quality score updates are not reflecting in the Agent Performance view within the expected 15-minute window, causing discrepancies in shift-end reporting. The environment is EU-West, and manual checks confirm evaluations are saved in the Quality module.

• Verified data sync status in the Admin dashboard; no pending jobs.
• Cleared local cache and confirmed real-time metrics are flowing for other KPIs.

It depends, but generally… Quality evaluation data flows through a distinct aggregation pipeline separate from real-time interaction metrics. For AppFoundry integrations, querying the /api/v2/quality/evaluations endpoint directly often yields fresher data than waiting for the dashboard cache. Verify that the evaluation status is set to “completed” before expecting performance metric updates.