Why does the Genesys Cloud Quality Evaluation API returns a 403 Forbidden when called from a ServiceNow Data Action, despite using a valid OAuth2 token? The integration works fine for standard incident creation but fails specifically when creating an evaluation.
{
"code": "forbidden",
"message": "User does not have permission to perform this action"
}
Checked the role assignments and the service account has the quality-evaluation:read scope.