Struggling to understand why the Quality API returns 429 Too Many Requests for specific orgs in our multi-tenant AppFoundry setup. The integration currently processes bulk evaluation updates via the PUT /api/v2/quality/evaluations endpoint. The OAuth token includes quality:write scope. Other endpoints work fine. The application manages quality workflows across multiple Genesys Cloud organizations. The error occurs during peak sync windows when processing historical evaluation data. The request payload contains valid evaluation data with proper survey IDs. The API rate limit headers indicate the limit is reached despite standard backoff strategies. The integration uses the Genesys Cloud SDK version 12.0.0. The issue affects specific orgs while others process successfully. The error response includes a retry-after header but the timing seems inconsistent. The application logs show successful authentication and token refresh. The problem appears related to tenant-specific rate limiting or concurrent request handling. The integration handles approximately 500 requests per second across all tenants. The issue started appearing after the recent platform update. The team has verified the API quota settings in the Genesys Cloud admin console. The rate limit seems lower than expected for premium apps. The application uses exponential backoff with jitter. The problem persists even after reducing the concurrency level. The team suspects a platform-side throttling issue specific to multi-org deployments. The integration requires reliable bulk updates for compliance reporting. The error causes data synchronization delays across the platform. The team needs to understand the correct rate limit handling for this endpoint.