Could use a hand troubleshooting this 404 Not Found error when querying the Quality Evaluation API for calls routed via our AP-SG BYOC trunks.
Background
Managing fifteen BYOC trunks with strict failover logic. Recent analytics report generation is failing.
Issue
Searching for evaluations returns 404 for specific call UUIDs, despite successful SIP registration and no visible drops in the carrier logs.
Troubleshooting
- Verified trunk credentials and outbound routing rules.
- Confirmed calls exist in the Interaction Search API.
- Checked for timezone alignment (Asia/Singapore) in query parameters.