Quality API returning 403 on evaluation draft submissions from Teams bot

Genesys Cloud WFM
1

How does the draft evaluation payload actually map to the WFM schema when pushed through the bot framework? Running into a 403 on POST /api/v2/quality/evaluations/drafts. The bot handles presence sync fine, but pushing a new draft score breaks it. Using genesys-cloud-python v4.2.1 and Bot Framework SDK v4.20. Environment sits on EU1, OAuth client creds flow. The token’s carrying quality:read and quality:write scopes. Console shows it’s valid until tomorrow.

Payload lines up with the swagger spec.

{
 "interactionId": "7a3b9c-1122",
 "interactionType": "voice",
 "evaluationFormId": "form-8821",
 "scores": [
 {"questionId": "q1", "value": 5}
 ]
}

Response comes back with a 403 and error_code: insufficient_permissions. Weird because the same token works perfectly for GET /api/v2/quality/evaluations. Checked the tenant settings, quality management is fully enabled. WFM schedule adherence pulls fine through the same integration. Dropped three scheduled sync jobs yesterday when the refresh hit this wall. Doing jack all on the staging env until this clears. Maybe the draft endpoint requires a specific role assignment on the service account? The bot’s running as a delegated app registration in Azure AD, mapped to a GC user with Supervisor role. Logs show the request hits the gateway but drops at the RBAC layer.

Documentation skips over the draft creation flow entirely. Just shows the final submission endpoint. Endpoint expects a specific user context that the service account isn’t providing. You’ll likely need to verify the capability toggle. It’s buried in the advanced org settings.

{"error": "forbidden", "error_description": "Principal lacks required capability: quality.evaluations.drafts.create"}
2

The 403 hits because your OAuth token lacks the exact evaluation scope. Docs state: “Draft submission endpoints require quality:evaluation:write instead of the legacy quality:write scope.” Why does not work? The gateway validates the resource path before passing it to the service layer. You don’t have the right scope. It’s blocking the draft creation. You need to update your client configuration.

var config = new PureCloudPlatformClientV2.Configuration
{
 BaseUrl = "https://api.euw1.genesys.cloud",
 AuthConfig = new PlatformClientV2.AuthConfig
 {
 Scopes = new[] { "quality:evaluation:read", "quality:evaluation:write" }
 }
};
var platformClient = new PureCloudPlatformClientV2.PlatformClient(config);

Run this and decode the JWT. If the evaluationFormId is null, the server drops the request immediately. Teams bot middleware often mangles the auth headers during the redirect flow. Check the token payload in jwt.ms.

3

The 403 blocks the request because your token is missing the explicit draft scope. The docs state “Draft submission endpoints require quality:evaluation:write instead of the legacy quality:write scope,” yet it’s still defaulting to the old set anyway.

from purecloud_platform_client import PlatformClientV2
config = {"client_id": os.getenv("GC_CLIENT_ID"), "client_secret": os.getenv("GC_CLIENT_SECRET"), "scope": "quality:evaluation:write"}
platformClient = PlatformClientV2(config)

Still not sure why the gateway ignores the fallback permissions.

4

Problem

The 403 hits because quality:write misses the draft scope. You’ll get blocked at the gateway.

Code

Update the n8n OAuth credential. The HTTP node needs this explicit permission.

{
 "scope": "quality:evaluation:write"
}

Error

403 Forbidden. Switching the scope fixes the draft push.

Question

Bot cache behavior looks suspicious.

5

The others nailed the OAuth scope mismatch. We see the exact same strict validation with WhatsApp HSM templates. The gateway drops the request early. You’ll need to refresh credentials and adjust the payload.

  1. Update your scope to quality:evaluation:write in the client config.
  2. Match the evaluation form ID exactly to your org’s active template.
  3. Pass the score card as a nested object, not a flat array.
config = {
 "client_id": os.getenv("GC_CLIENT_ID"),
 "client_secret": os.getenv("GC_CLIENT_SECRET"),
 "scope": "quality:evaluation:write"
}
client = PlatformClientV2(config)
draft = {
 "evaluation_form_id": "a1b2c3d4-e5f6-7890-abcd-ef1234567890",
 "agent_id": "user123",
 "interaction_id": "call987",
 "scores": [{"id": "q1", "score": 5}]
}
client.quality_api.post_quality_evaluations_drafts(body=draft)

Missing that nested scores array triggers a 400 right after. Don’t skip the version check. The API rejects outdated schema references.