Looking for advice on a persistent 403 Forbidden response when attempting to retrieve detailed evaluation data via the Quality API (/api/v2/quality/evaluations/{evaluationId}) from our AppFoundry integration.
The application operates under a multi-org OAuth setup, utilizing the quality:read scope. Basic listing operations (GET /api/v2/quality/evaluations) succeed without issue, returning the correct subset of evaluations for the authenticated user. However, any attempt to drill down into specific evaluation details or access form responses triggers the 403 error.
Our backend logs indicate the token is valid and active. The integration is deployed in the us-east-1 environment. We have verified that the associated user in Genesys Cloud possesses the ‘View Quality’ capability and is assigned to the correct team. Despite this, the API gateway rejects the request.
Interestingly, when we test the same endpoint using the developer console with a user token generated via the same flow, the request succeeds. This discrepancy suggests the issue lies within how the integration’s client credentials are being interpreted by the Quality service, rather than a fundamental lack of permissions.
We are using the latest version of the Genesys Cloud SDK (v2023.12.0) in a Node.js environment. Rate limiting does not appear to be the factor here, as the error occurs immediately on the first request of the batch.
Has anyone encountered similar scope resolution issues with the Quality API in multi-tenant integration scenarios? We are considering moving to a delegated user authentication model, but that introduces significant complexity in our current architecture. Any insights into whether quality:read requires additional implicit scopes or specific role bindings for detailed evaluation access would be greatly appreciated.