How should I properly to reconcile Quality Management scores when the Performance dashboard indicates a 92% average for the Paris queue, yet the WFM scheduler reports only 85% adherence? The queue activity view shows zero idle time, and agent performance metrics confirm continuous handling. However, the conversation detail views reveal that QM evaluations are not triggering for calls under 30 seconds. This creates a data integrity issue for our compliance reporting. Is there a configuration setting in the Architect flows to force QM evaluation on short duration interactions?