QA review of facebook and Twitter replies

General Discussion
1

Any one implemented QA review of facebook and Twitter replies similar to email review process ? If yes, please guide.

2

What is not clear for you within this field?

3

Shouldn’t it be the same as any other interaction?

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4

Whether qa reviewer will be able to reject the request and send back to agent?

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5

Why not? It is an interaction flowing inside URS and IXN and will be send only when reaches appropriated queue

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