I’m trying to automate agent schedule updates using the Genesys Cloud Python SDK (genesys-cloud-python v2.18.0). I have the OAuth2 setup working for basic read operations, but when I try to POST to /api/v2/wfm/schedules/agents, I get a generic 500 Internal Server Error with no useful details in the response body.
My environment is a fresh dev tenant. I’m using the WfmSchedulesApi client. Here is the simplified code snippet:
from genesyscloud import WfmSchedulesApi
from genesyscloud.wfm.models import AgentSchedule
api_instance = WfmSchedulesApi()
body = AgentSchedule(
agent_id='12345-abc',
start='2023-10-01T00:00:00Z',
end='2023-10-02T00:00:00Z',
schedule=[{'shift': 'Day Shift', 'availability': 'Available'}] # Simplified for brevity
)
try:
api_instance.post_wfm_schedules_agents(body=body)
except Exception as e:
print(f"Error: {e}")
The error message just says HTTP 500. I’ve checked the agent ID and it exists. I’ve also tried passing the schedule as a list of dictionaries instead of the model object, but that gives a 400 Bad Request saying the schema is invalid.
I don’t have access to Architect flows, so I can’t check if there’s a webhook failing downstream, but I assume this is a pure API issue. Is there a specific pagination token or header I’m missing? The docs for the WFM API are sparse on error handling. Any help would be appreciated because I’m stuck on this for two days.