Python SDK token refresh fails during daily analytics export to S3

General Discussion
1

My current config is completely failing…

I am writing a Python script to export Genesys Cloud analytics data and push it to an S3 bucket using boto3. I am using the official Genesys Cloud Python SDK (genesyscloud) for authentication and API calls. The script runs fine for small datasets, but when processing a day’s worth of interaction data, the OAuth token expires mid-execution, causing a 401 Unauthorized error on subsequent API calls.

I assumed the SDK would handle token refresh automatically, but it seems to fail when the refresh_token is not explicitly managed or when the initial token expires during a long-running loop.

Here is the relevant snippet:

from genesyscloud import AuthApi, AuthApiConfiguration, AuthClient
from genesyscloud.analytics import AnalyticsApi
import boto3
import time

config = AuthApiConfiguration(
 host='https://api.mypurecloud.com',
 client_id='my_client_id',
 client_secret='my_client_secret'
)

auth_client = AuthClient(configuration=config)
auth_client.login()

analytics_api = AnalyticsApi(auth_client.get_auth_client())

# Loop through interactions
for chunk in analytics_api.get_analytics_interactions_summary_query(...):
 # Process data
 s3_client.put_object(Bucket='my-bucket', Key=f'export/{timestamp}.json', Body=json.dumps(chunk))
 time.sleep(2) # Rate limiting

Steps to reproduce:

  1. Initialize the AuthClient with client credentials.
  2. Call auth_client.login() to get the initial access token.
  3. Start a loop fetching analytics data in chunks.
  4. Wait for the token to expire (default 1 hour) or force a short expiry for testing.
  5. The next API call to get_analytics_interactions_summary_query throws a 401 error.

I am in Mexico City (America/Mexico_City timezone), so the script runs during off-peak hours. How do I properly configure the SDK to refresh the token automatically without manual intervention? Do I need to implement a custom token refresh handler?

2

Make sure you initialize the client with login() before creating any API instances to enable the internal refresh hook.

  1. Instantiate PureCloudPlatformClientV2()
  2. Call client.login(username, password)
  3. Pass client to AnalyticsApi(client)

The SDK handles the 401 retry automatically if the client is logged in first.