Hey folks. I’m trying to automate user provisioning for a new site rollout using the Genesys Cloud Platform SDK for Python. The goal is straightforward: read a CSV file with user details and create them in bulk. I’ve got the authentication part sorted with client credentials, but the actual creation loop is where things get messy.
Here’s the basic structure I’m working with:
from genesyscloud.platform_client import GenesysCloudClient
from genesyscloud.users.api import UsersApi
from genesyscloud.users.model import CreateUserRequest
client = GenesysCloudClient.init_from_config_file('config.json')
users_api = UsersApi(client)
def create_user_from_row(row):
request = CreateUserRequest(
name=row['name'],
email=row['email'],
external_id=row['external_id']
)
try:
response = users_api.post_users(body=request)
return response._data
except Exception as e:
print(f"Failed for {row['name']}: {e}")
return None
The problem is that when I run this against a CSV with 200+ users, I start hitting 429 Too Many Requests errors after about 15-20 successful creations. I know the API has rate limits, but I’m not sure if there’s a built-in way in the SDK to handle retries or backoff, or if I need to implement a custom delay loop. Also, I’m noticing that the post_users method doesn’t seem to return the new user’s ID immediately in a format that’s easy to capture for downstream processing.
I’ve tried adding a time.sleep(1) between calls, which helps, but it feels hacky and slow. Is there a better pattern for this? Maybe a batch endpoint I’m missing? I want to make sure I’m not just brute-forcing my way through the rate limits. Any insights on how to structure this loop more efficiently would be appreciated.