I’m trying to bulk-create users from a CSV file using the Genesys Cloud Python SDK. I’m reading the file, building a list of CreateWrapupCodeBody objects (wait, wrong object, CreateUserRequest), and calling post_users_users in a loop. It works for the first few, then I start getting 400 Bad Request errors. The error message says ‘Invalid email format’ but the emails look fine. Am I missing a required field in the request body? Here’s the snippet:
for row in csv_data:
user_req = CreateWrapupCodeBody(name=row['name'])
api_client.post_users_users(body=user_req)
You’re hitting the API rate limit, not a data validation error. The Python SDK doesn’t handle bulk operations natively for user creation. When you loop through post_users_users, you’re firing individual HTTP requests. Genesys Cloud enforces strict throttling. After a few successes, the server starts returning 400s or 429s depending on the exact endpoint behavior, but the error message can be misleading or generic in the SDK wrapper.
Also, CreateUserRequest requires more than just email. You need first_name, last_name, and email. If any of these are missing or malformed (like trailing spaces from CSV parsing), it fails.
Here’s how to fix it. First, strip whitespace. Second, add a sleep between calls. Third, use proper error handling to catch the real issue.
from platformclientv2 import ApiClient, UsersApi, CreateUserRequest
import time
import csv
api_client = ApiClient()
users_api = UsersApi(api_client)
with open('users.csv', 'r') as f:
reader = csv.DictReader(f)
for row in reader:
# Clean data
email = row['email'].strip()
first_name = row['first_name'].strip()
last_name = row['last_name'].strip()
if not all([email, first_name, last_name]):
print(f"Skipping row: {row} due to missing fields")
continue
body = CreateUserRequest(
email=email,
first_name=first_name,
last_name=last_name,
# Add other required fields like division_id if needed
)
try:
users_api.post_users_users(body=body)
print(f"Created user: {email}")
except Exception as e:
print(f"Failed to create {email}: {e}")
# Throttle to avoid rate limiting
time.sleep(0.5)
Check the CSV for hidden characters. The SDK won’t auto-clean strings. You might also want to implement exponential backoff if the list is large.