Problem with the interaction workspace Logged in. -- Issue Solved

General Discussion
1

Dear Team,

The agent has been logged in to the interaction workspace. And it gets hangs, So i forcefully closed the Interaction workspace by using task manager. But in CCPulse Still shows the agent is in Logged in and In the Ready state. And we are trying to logged in the agent , It shows the agent was already logged in that place. Kindly looking for the possible resolutions for this issue.

2

Restarted the T server. It works fine.

3

You can easily configure the WDE to allow you to log onto already occupied place by your agent.