What’s the best way to dynamically adjust queue weights in Genesys Cloud using a ServiceNow Data Action triggered by a specific ticket category change?
The REST API call to PATCH /api/v2/routing/queues/{queueId} returns a 401 Unauthorized when executed from the Data Action context, despite the OAuth token having routing:queue:update scope. Is the token being passed correctly in the webhook payload, or is there a known limitation with Data Actions accessing routing APIs?