We are running into an issue where interactions fail to match predictive profiles after a bulk update via the REST API. The environment is AWS US-East-1 on Genesys Cloud version 10.23. We are using /api/v2/routing/targets to update the routingTargetId in the flow data actions.
Payload example:
{
“routingTargets”: [
{
“id”: “xxx”,
“name”: “Support_Agent”
}
]
}
The logs show status Unknown instead of Matched. We are checking the attribute values and they look identical. Is there a caching delay we are missing?
Verify that the target attributes match the predictive profile requirements exactly. Data privacy regulations require careful handling of PII in these logs. The field routingTargetId must correspond to an active target. Check if the target has all required skill mappings enabled for the region.
There is a race condition during bulk updates. Ensure the routingTarget status is ACTIVE before the Architect flow references it. The Java SDK handles this better with polling. Use /api/v2/routing/targets/{targetId} to verify state before triggering the flow.
Confirmed the status was PENDING initially. Found issue with attribute mapping in Data Actions after applying the fix from the previous poster. We needed to wait for propagation time between updates and flow execution. Added a 30 second delay in the migration script before activating flows.
The caching latency mentioned above is critical. We are seeing similar behavior with callback queues. It is essential to verify the target state using the GET endpoint before any flow transition occurs. The routing engine does not immediately reflect changes during high load periods.
This aligns with the previous observation. The Java SDK polling mechanism is effective for handling these transient states. Ensure that any timeout values in your scripts exceed the maximum expected propagation time for the region.