just noticed that updating an existing predictive routing strategy via the platform api is returning a 409 conflict error when executed by our premium app service account. the endpoint in question is put /api/v2/predictrouting/strategies/{strategy_id}. we are using the latest version of the genesys cloud java sdk (2.15.0) and have verified that the service account possesses the ‘admin’ role within the target organization, which should theoretically grant full write access to routing configurations.
the request payload includes the updated strategy name, description, and a revised list of queue assignments. the conflict error message is generic, stating ‘resource conflict detected’, without specifying which field or constraint is violated. we have cross-referenced the strategy id with the get endpoint to ensure the resource exists and is not currently locked by an active deployment process. furthermore, we have confirmed that no other administrative users are editing the strategy simultaneously, ruling out concurrent modification issues.
interestingly, manual updates performed directly in the genesys cloud ui by an admin user succeed without issue. this discrepancy suggests a potential inconsistency in how the api validates permissions or resource state for service accounts compared to standard user tokens. we have also tested with a different service account belonging to the same appfoundry application, yielding the identical 409 response.
could this be related to specific scopes required for predictive routing modifications that are not explicitly documented for premium app integrations? we currently request the ‘routing:write’ scope during the oauth authorization flow. any insights into hidden constraints or additional permissions required for programmatic strategy updates would be greatly appreciated. we are trying to automate the deployment of routing logic across multiple client orgs and this blocker is halting our progress.