The routing queue just stopped assigning calls to three agents after external CRM sync fired. Console shows the PATCH /api/v2/routing/users/{userId}/skills call is returning a 422 Unprocessable Entity. Payload looks correct according to docs, but error response keeps spitting out {"error_code": "RATING_INVALID", "message": "Skill rating must be between 1 and 10."}. Ratings are definitely integers between 1 and 10. Checked schema validator three times. It’s throwing this validation mismatch every single time. Queue is doing jack all right now.
Architect flow is handling the trigger through an API action. Flow version is 2.14. It calls our middleware which then hits Genesys endpoint. Middleware logs show the exact JSON going out matches the routing skill object structure. Predictive routing seems to lock the agent profile when this fails, which explains why queue metrics dropped to zero around 14:30 EST. Not sure what’s causing the validation mismatch.
Environment details and steps so far:
- Genesys Cloud US1 production tenant
- Premium app with
routing:readandrouting:writescopes - genesys-cloud-nodejs-client@3.15.2
- Architect flow v2.14 using HTTP action to call our sync endpoint
- Verified skill IDs exist in the tenant via
GET /api/v2/routing/skills - Tested payload in Postman with same result
- Cleared local token cache and regenerated OAuth client credentials
Rate limits don’t seem to be hitting the ceiling yet. The app is only pushing updates for 50 agents per batch. OAuth token refresh works fine. The weird part is that manual skill updates through the web UI apply instantly without errors. Only the API route throws this validation mismatch. Maybe the routing engine expects a different field format when predictive routing is active. The docs mention rating but the error payload references RATING_INVALID. Could be a version mismatch between the SDK and the API spec. Can’t figure out why the schema validation fails.
{
"skillId": "a1b2c3d4-e5f6-7890-abcd-ef1234567890",
"rating": 5
}