Looking for advice on why predictive routing metrics show a 40% drop in answer rate for our 15 BYOC trunks in Asia/Singapore during peak hours. The Architect flow logs indicate successful outbound calls, yet the WFM dashboard reports dropped calls.
- Verified SIP 200 OK responses on all trunks via packet capture.
- Checked outbound routing priorities and confirmed no carrier failover loops.
Any insights into metric discrepancies between Architect and WFM?