429 Too Many Requests
The /api/v2/routing/servicelevels endpoint is consistently returning 429 status codes when our AppFoundry integration attempts to fetch service level configurations for multiple queues simultaneously. This occurs primarily during our PST morning peak (08:00 - 10:00 AM PT), where we are processing inbound traffic for three distinct client organizations.
The integration is built on the Genesys Cloud Platform SDK v2.15.0 and utilizes multi-org OAuth tokens to manage routing settings across client environments. The error payload indicates:
{
"status": 429,
"code": "ThrottledError",
"message": "Rate limit exceeded for tenant scope."
}
We have implemented exponential backoff logic with a base delay of 2 seconds, doubling up to 32 seconds. Despite this, the request queue backs up significantly, causing a degradation in the real-time agent availability display within our custom dashboard. The issue appears to be tied to the specific scope of routing:servicelevels:read when queried in parallel threads for over 50 queues.
Our current architecture polls these endpoints every 15 seconds to maintain state synchronization. We suspect the rate limit calculation might be aggregating requests across the entire partner application footprint rather than per-tenant, or perhaps the burst limit is lower than documented for bulk configuration reads.
Has anyone else encountered throttling specifically on the service levels endpoint during high-concurrency reads? We are looking to optimize the polling strategy or understand if there is a more efficient batch endpoint available that we might be missing. The standard documentation suggests a limit of 60 requests per minute, but our telemetry suggests we are hitting the ceiling at approximately 40 requests when the payload size exceeds 5KB per response.