- Environment: Genesys Cloud EU-West-1
- Module: Architect Flow Designer v2
- Context: High-volume inbound voice queue
Just noticed that the predictive routing score node returns a null value for 15% of interactions despite valid skill assignments. The dashboard shows these agents as available, yet the flow fails to route based on the predicted outcome probability. Is there a known latency threshold where the model defaults to null before the calculation completes?