getting 408 request timeout when querying queue observations immediately following the friday 4pm ct schedule publish. this only happens for queues with high adherence thresholds. agent shift swaps seem to trigger a re-evaluation of the predictive model, causing the analytics service to hang. is there a known delay in model recalculation post-publish? using sdk v2.1.4.
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What’s happening here is that the analytics service struggles with immediate high-load queries right after a schedule publish. The predictive model recalculates asynchronously, causing temporary latency spikes. Implement exponential backoff in your SDK calls to handle these transient 408s gracefully during peak update windows.
Note: Rate limits increase significantly during schedule publishes.