Predictive Routing queue stats API 404

I’m trying to figure out why the predictive routing metrics endpoint fails.

GET /api/v2/analytics/details/queue/summary?view=realtime returns 404 Not Found. The queue exists and has agents. Terraform provider version 1.45.0. Genesys Cloud org is in us-east-1. The flow uses standard skill-based routing. Is there a specific configuration flag needed for predictive analytics? The standard routing view works fine. Need this for automated reporting dashboards.

This looks like a mismatch between the analytics view and the routing strategy. Predictive routing requires the predictive view parameter, not realtime. Check the docs here: https://developer.genesys.cloud/api-docs/analytics. It’s similar to Zendesk where you must select the correct ticket status view for accurate reporting.