Predictive Routing Queue Stats 404 on Terraform Apply

Genesys Cloud Routing
1

Is it possible to fetch real-time predictive routing queue statistics via the Genesys Cloud Terraform provider without hitting a 404 error? The deployment pipeline fails during the validation phase when trying to read queue metrics for predictive routing strategies.

Environment: Genesys Cloud EU1
Tooling: Terraform v1.7.4, Genesys Cloud Provider v1.22.0
Integration: GitHub Actions for nightly WFM data sync
Issue: 404 Not Found on /api/v2/analytic/reporting/queues/realtime

The error occurs when the provider attempts to validate the queue configuration against live analytics data. The queue exists in the UI, but the API returns a 404.

  • Verified OAuth scopes include analytics:view and routing:queue:view. The token is valid and works for other endpoints.
  • Checked the queue ID format; it matches the UUID returned by the /api/v2/routing/queues endpoint.

The issue seems specific to predictive routing queues. Standard queues return data correctly. Any insights on whether the provider supports this endpoint or if a workaround exists?

2

The documentation actually says…

Cause:
Terraform is state management, not a real-time query engine. It cannot consume /api/v2/analytic/reporting/queues/realtime because that endpoint requires an active WebSocket connection, not a static HTTP GET.

Solution:
Remove the real-time queue read from the Terraform configuration. Use the genesyscloud_analytics data source for historical metrics only, or build a separate JMeter script to validate queue health post-deploy.