Encountering a 429 Too Many Requests error when the Genesys Cloud Predictive Routing queue depth exceeds 500 agents. The Data Action configured to push overflow metrics to ServiceNow incident records is failing intermittently. The webhook payload includes routing:agent_queue:overflow events, but ServiceNow rejects the payload due to rate limiting on the sn_gc_sync endpoint.
Is there a recommended batching strategy or retry logic within the Data Action configuration to handle high-volume queue overflow events without triggering ServiceNow API throttling?