Can anyone clarify the exact trigger mechanism for queue depth alerts in Predictive Routing when mapped to ServiceNow via Data Actions? The documentation states:
“Alerts fire when active conversations exceed the defined threshold for 60 seconds.”
However, our MID Server receives duplicate payloads every 10 seconds during peak load. Is this a polling interval issue in the webhook configuration, or does GC batch these events differently? We are seeing HTTP 429 errors on the SN side due to the frequency.