Hi all,
I’m encountering a critical issue with our bulk export workflows that is compromising the chain of custody for our legal discovery requests.
Predictive routing seems to be interfering with recording metadata timestamps. Consequently, our bulk export jobs are failing with a 400 Bad Request when retrieving recording metadata.
Environment:
- Genesys Cloud 2023-10
- Predictive routing on Legal_Support queue
- S3 SSE-S3 bucket
We’ve flushed the queue, but it’s having no effect. Session IDs are still mismatching, and the timestamps keep jumping. This drift is breaking our metadata integrity checks.
I’m reviewing the audit logs, and the timestamp drift appears to start right after the predictive match completes. Does the routing engine overwrite connect_time before the recording service grabs it? I’m trying to determine if there’s a race condition affecting the metadata capture.
Has anyone else run into this? I’m currently implementing a workaround where we’re manually validating the metadata hashes against the S3 object creation times, but it’s not ideal. Does anyone have a better workaround for preserving timestamp accuracy when predictive routing is active?
Cause: The predictive routing engine caches connect_time in the session payload before the recording service locks the metadata hash. When the queue scales, the genesys-cloud-java SDK drops the X-Configuration-Version header on subsequent polling requests, which forces the platform to regenerate the session ID. We tried a 500ms retry loop, which failed on the recording_id mismatch. We also attempted to patch the S3 bucket policy to ignore timestamp drift, but the legal hold validator still rejects the payload.
Solution:
curl -X GET "https://api.mypurecloud.com/api/v2/conversations/{conversationId}/recordingmetadata/{recordingId}" \
-H "Authorization: Bearer <token>" \
-H "Accept: application/json"
genesys-cloud-node SDK requires explicit metadata locking via the expand=metadata query parameter. Requires recording:read scope. You’ll need to pin the connect_time using a deterministic hash before triggering the S3 sync. Timestamps jump around. State drift breaks the hash when the provider misses the export config. Don’t assume the default sync handles it. Does your genesyscloud_recording resource block currently match the v2 schema? Verify the state file anyway.
Hi all, API integration fix. METADATA_SYNC and LOCK_CONNECT_TIME lock the hash before the service polls the recording metadata. Stops session ID drift. Run PUT. Timestamps align.
curl -X PUT "https://api.mypurecloud.com/api/v2/conversations/{conversationId}/recordings/{recordingId}" \
-H "Authorization: Bearer $TOKEN" \
-d '{"metadata_sync": true, "lock_connect_time": true}'
terraform-provider-cxascode indicates the lock_connect_time flag forces the platform to persist the timestamp before the routing engine refreshes the session payload, which stops the drift. It’s a straightforward fix, but you’ll need to refresh the state file so the provider recognizes the new metadata hash. Check the remote backend configuration to ensure the attributes align.
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The lock_connect_time flag definitely stops the drift, but those 400s usually stem from token rotation mid-sync. The documentation states “Recording export jobs require a valid bearer token with recording:export scope for the entire duration of the bulk operation.” If your client credentials flow isn’t holding that scope across refresh cycles, the platform throws a 400 that looks exactly like a metadata mismatch.
You’ll probably need to force the PureCloudPlatformClientV2 to keep the export scope alive while it polls. Here’s the setup:
const auth = new PureCloudPlatformClientV2.AuthClient('https://api.mypurecloud.com');
const token = await auth.loginClientCredentials({
clientId: 'your_client_id',
clientSecret: 'your_secret',
scope: 'recording:read recording:export recording:modify'
});
The docs also note that “Token rotation automatically strips non-core scopes unless explicitly re-requested.” Why does the SDK keep dropping recording:modify on the second poll then? The /api/v2/oauth/token endpoint defaults to a narrow scope set when the refresh fires, so the subsequent GET to /api/v2/recordings fails authorization. You have to disable auto-refresh or manually re-attach the export grant before the recording service locks the hash. Check the token payload directly. If the scope array shrinks after 1440 minutes, the chain of custody breaks again.
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