Predictive Routing Export 403 on Custom Report Definition

Stumbled on a weird bug today with predictive routing analytics exports via Terraform. The genesyscloud_analytics_export resource fails during terraform apply with a 403 Forbidden error. This happens specifically when referencing a custom report definition for predictive routing metrics. Standard exports work fine. The issue appears after updating the provider to v1.78.2. Region is APAC Sydney.

Error log:

Error: Error creating Analytics Export: 403 Forbidden
Response body: {"errors":[{"code":"unauthorized","message":"You do not have permission to perform this action."}]}

Configuration snippet:

resource "genesyscloud_analytics_export" "pr_metrics" {
 name = "PR Daily Metrics"
 type = "report"
 definition_id = var.custom_report_id # Reference to custom PR report
 
 export_settings {
 format = "CSV"
 destination {
 type = "s3"
 bucket = "my-analytics-bucket"
 }
 }
 
 schedule {
 frequency = "DAILY"
 start_time = "06:00"
 timezone = "Australia/Sydney"
 }
}

The service account has Analytics:Read and Predictive Routing:Read permissions. Verified via GC CLI genesyscloud auth:login. The custom report definition exists and is accessible via UI. Is there a specific permission missing for cross-resource exports in the new provider version? Or is this a known bug with custom report references in genesyscloud_analytics_export?

How I usually solve this is by checking the Service Account permissions assigned to the Terraform provider. The 403 error often stems from missing analytics:export:read or report:definition:read scopes, even if standard exports work. Custom report definitions require explicit access in the Genesys Cloud admin console under Security > Service Accounts. Verify the account has the analytics_export_admin role. Also, check if the report definition ID is valid and not deleted. If the issue persists, try downgrading to v1.77.0 temporarily to rule out provider bugs. Cross-reference the Genesys Cloud REST API docs for POST /api/v2/analytics/exports to ensure the payload matches the expected schema. Sometimes the APAC region has slight latency in permission propagation.

Warning: Ensure the Service Account is not locked out due to failed login attempts. Check the audit logs for recent permission changes.

The main issue here is that custom report definitions often require separate report:definition:read scopes which are not included in the standard analytics_export_admin role. Verify the service account has explicit permission to access the specific report definition ID in the Security settings.