Can anyone clarify why a Data Action call to ServiceNow causes a Predictive Routing queue assignment to fail with a 504 Gateway Timeout? The flow triggers a REST API call to validate customer tier before offering the queue. When the MID server latency exceeds 5 seconds, the Architect step fails, and the interaction drops to the default queue instead of the intended digital channel skill group.
The ServiceNow endpoint is stable, but GC enforces a strict timeout. Is there a way to configure async execution here so the routing decision waits for the response without dropping the interaction? We are using the latest Architect version in the Europe/London region.