The predictive routing dashboard just freezes on the pacing slider the second the campaign tries to sync with the eastern callable window. Admin UI throws a 422 UNPROCESSABLE_ENTITY on POST /api/v2/outbound/campaigns/{id}/settings when the multiplier hits 1.7x. Console logs show the request payload gets rejected for a DNC compliance mismatch, but the contact list was scrubbed yesterday. Predictive mode starts dropping calls into the progressive queue without any warning.
Environment sits on Genesys Cloud 2024-03-EDITION with the latest admin UI patch. It’s throwing that abandonment cap at 3.2% instead of the configured 2.5% threshold. Cache wipes do jack all. UI just spins and won’t budge. Multiplier sticks at 1.7x and the outbound pacing graph flatlines. Network tab shows the settings payload keeps retrying every 4 seconds until it times out with that same 422.