Trying to understand why our new predictive routing campaign refuses to start after migrating contact lists from Zendesk.
We are currently mid-migration from Zendesk to Genesys Cloud, and while the inbound voice flows are working perfectly, we are hitting a wall with the outbound dialer. In Zendesk, we used simple CSV imports for our call lists, but in Genesys Cloud, we are trying to leverage the Predictive Routing API to automate the campaign launch. We mapped the Zendesk ticket IDs to Genesys Cloud contact list entries via the Data Action integration. However, when the Architect flow triggers the ‘Start Campaign’ HTTP request action, we are consistently receiving a 400 Bad Request error. The response body indicates: “Validation failed: Campaign configuration contains invalid predictive parameters.” Specifically, the error points to the predictive_settings object. We are using the Genesys Cloud SDK version 12.5.0 in our Node.js integration layer. The request payload looks correct on paper, mirroring what we see in the UI when we manually create a campaign. We have double-checked that the contact list is marked as ‘Complete’ and that the wrap-up code configuration matches the campaign requirements. The timezone is set to Europe/Paris, matching our admin settings. Is there a specific constraint in Genesys Cloud predictive routing that differs from Zendesk’s simpler list-based approach? We suspect it might be related to the interval or ratio settings in the predictive configuration, but the documentation is vague on exact validation rules. We need this automated to avoid manual UI intervention for every migration batch. Any insights on common pitfalls when migrating outbound strategies from Zendesk would be appreciated. We are eager to get this dialer running smoothly.