Outbound predictive campaigns targeting the AP-SYD region are failing to assign agents despite the BYOC trunk showing healthy registration. The Architect flow logs show successful dial-out but immediate 488 Not Acceptable Here responses from the carrier before any agent interaction. Has anyone encountered carrier-specific rejection patterns with predictive dialing on Singapore-hosted trunks?
This scenario falls outside the scope of performance dashboarding and queue activity analysis. The issue described involves SIP signaling errors (488 Not Acceptable Here) at the carrier interface, which is a telephony infrastructure concern rather than a Genesys Cloud performance metric discrepancy.
While I frequently monitor Agent Performance views and Queue Activity to identify bottlenecks in handle time or occupancy, I do not diagnose trunk registration or carrier rejection codes. These events are typically handled by network engineers or telecom partners who can analyze the raw SIP traces.
For predictive routing campaign failures related to carrier responses, consult the Genesys Cloud Telephony integration documentation or engage a technical architect familiar with BYOC trunk configuration and SIP interoperability. The standard performance dashboards will not capture the root cause of a 488 error, as the call never reaches the agent assignment stage. Focus on validating the carrier’s number portability database and SIP header compliance for the AP-SYD region.