Need some troubleshooting help with a 403 Forbidden error when attempting to update agent assignments for a predictive routing campaign through the Genesys Cloud Platform API.
We are developing a premium AppFoundry integration that requires dynamic adjustment of agent capacity based on external workload metrics. The application uses multi-org OAuth scopes, specifically predictive_routing:write and routing:write. While basic campaign creation succeeds, the bulk assignment endpoint fails consistently under specific conditions.
Steps to reproduce:
- Create a predictive campaign using
POST /api/v2/predictiverouting/campaigns. - Attempt to assign agents using
PATCH /api/v2/predictiverouting/campaigns/{campaignId}/agentswith a payload containing 50 agent IDs. - Observe a 403 response with message: “Insufficient permissions to modify agent assignments for this campaign type.”
The same request succeeds for standard inbound campaigns. We have verified that the service account holds the correct role permissions in the tenant. Is there a known limitation or additional scope requirement for predictive campaigns that we are missing? The issue persists across multiple test tenants in the US-East region.