What is the reason the Predictive Routing API returns 502 Bad Gateway when toggling failover priority for our 15 BYOC trunks in apac-1? Using SDK 2.4.1, the request hangs until timeout despite valid SIP credentials and correct outbound routing rules. No issues with direct outbound calls, only during routing config updates.
The easiest fix here is this is…
- check if
genesyscloud_routing_emergency_groupdependencies are locked in state - retry with
genesyscloud_apitimeout set to 60s in provider config
It depends, but generally… 502s during config updates often stem from backend service overload rather than SIP issues. Since I’m focused on API throughput, this might be a rate-limiting side effect masquerading as a gateway error. Check these:
- API response headers for
Retry-After - Concurrent write requests to the same resource
- Region-specific backend latency spikes