Encountering a persistent 403 Forbidden error when attempting to update queue predictive routing settings via the Genesys Cloud Platform API. The integration is deployed within the AppFoundry ecosystem and utilizes multi-organization OAuth 2.0 credentials to manage configuration across several client environments. The specific endpoint being targeted is PUT /api/v2/routing/queues/{queueId}.
The error response body indicates "message": "Access denied. The user does not have the required permissions to perform this operation." despite the OAuth token being generated with the routing:queue:update and routing:queue:read scopes. Initial troubleshooting confirmed that the underlying user account associated with the OAuth application possesses the Administrator role, which should theoretically grant full access to routing configurations.
This issue appears isolated to the multi-org deployment context. Direct API calls using standard single-org tokens succeed without issue. Has anyone observed similar permission conflicts when leveraging AppFoundry’s multi-tenancy features for predictive routing updates? Is there a specific entitlement or provisioning step required for the AppFoundry integration to inherit the parent organization’s routing permissions correctly? Any insights into the OAuth scope resolution logic for multi-org scenarios would be appreciated.