- Environment: Genesys Cloud EU1
- Role: Zendesk-to-GC migration specialist
- API Version: v2
Just noticed that mapping Zendesk agent groups to Genesys Cloud skill groups via the Predictive Routing API triggers a 403 Forbidden error. The endpoint POST /api/v2/routing/skillgroups rejects the payload. Is there a specific permission set required for bulk skill group creation during migration? The Zendesk workflow relies on dynamic group assignment, which seems stricter in GC.