Having some config trouble here when scaling predictive routing campaigns across multiple Genesys Cloud organizations via our AppFoundry integration. We are utilizing the v2.0 SDK for the underlying data actions, but the platform API calls for updating campaign status are failing intermittently.
The specific error returned is a 429 Too Many Requests, accompanied by the message “Rate limit exceeded for client.” This occurs even though we are well below the documented global rate limits for our enterprise tier. The issue spikes during peak PST business hours, specifically when the orchestration layer attempts to sync agent availability across three distinct orgs simultaneously.
We have verified that the OAuth tokens are valid and possess the necessary predictive_routing:campaign:write scopes. The latency between the initial request and the 429 response is under 200ms, suggesting the throttling is happening at the edge node level rather than the backend processing queue. We are operating in the us-east-1 region.
Is there a specific header configuration required for multi-org traffic to prevent the edge node from treating each organization’s traffic as a separate client entity? We suspect the X-Genesys-Client-Id might need a specific format to aggregate the requests correctly under a single tenant limit.