Need some help troubleshooting predictive routing behavior under load. Genesys Cloud US1
JMeter 5.6
Target: 50 concurrent API calls per second to the predictive routing custom KPI attribution batch events endpoint
The system returns 429 Too Many Requests after 10 seconds of sustained traffic. This disrupts the load pattern significantly.
- Increased JMeter thread count gradually; error persists at lower thresholds.
- Verified API rate limits in Admin console; current usage is within documented limits.
Any advice on handling these throttling responses during performance testing?