Predictive Routing 403 on Campaign Start via Platform API

  • Why does this setting prevent campaign initiation on our Premium App integration?
  • Encountering a 403 Forbidden response when calling POST /api/v2/outbound/campaigns/{id}/start.
  • The OAuth client holds outbound:campaigns:write permissions.
  • Architect flow logic appears valid in debug mode.
  • Deployment targets Genesys Cloud US1 environment.
  • Seeking clarification on required scope hierarchy for predictive routing actions.