Can anyone clarify the correct payload structure for mapping Zendesk CSAT scores to Genesys Cloud Predictive Routing interaction scores? During our Zendesk-to-GC migration, we are attempting to replicate the automated satisfaction-based routing logic. In Zendesk, we used a simple tag-based trigger to route high-value customers to senior agents. In Genesys Cloud, I am trying to use the Predictive Routing API to set interaction scores based on historical satisfaction data. However, the POST /api/v2/predictiverouting/interactions endpoint consistently returns a 400 Bad Request error. The error message states “Invalid interaction score type” when I pass the Zendesk satisfaction score (1-5 scale) directly into the score_value field. I have checked the documentation, but it is unclear if Genesys requires a normalized 0-100 scale or a specific enum value for satisfaction metrics. The environment is Genesys Cloud EU1, and we are using the standard Admin API. I have tried both integer and float values, but the 400 error persists. The Zendesk ticket data is being pulled via the Zendesk API and formatted into the Genesys payload. Is there a specific transformation required for the satisfaction score before it can be ingested by the Predictive Routing engine?